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Frequently Asked Questions

It's very easy to place an order on Ideal Power Tools’ website.

  1. You search for the product for which you want to buy and add them to your basket.
  2. Choose check-out and complete Registration for new users.
  3. Enter your shipping address and contact information.
  4. Choose your payment method and voila! you are done.

For any queries or assistance, you can always reach out to [email protected] or +91-22 23430543
All the products on the website are sold by the Registration Certificate and Trade Mark holders of Ideal Power Tools brand and its subsidiaries. This is the official website of the Ideal Power Tools brand.
Once you place an order, you will receive an order confirmation on email and SMS with the order details. Alternatively, you can also check the details in the order details page linked to your Profile page.
Ideal Power Tools Website is the one stop destination for all your bulk-orders. You can use our bulk orders page to get the best rates.
Ideal Power Tools has tied up with many technology-enabled logistics providers. The order will be delivered to your doorstep using our partners. The delivery might take 5-14 days depending on the order quantity and the serviceability of the area.
An SMS and an email with the shipment information will be sent to you as soon as you place an order. You can use the shipment information to track the order on the courier company's website to see the current status of the order. Please note tracking information may not be available for all carriers.
Usually, it takes less than 7 working days to get your order delivered, but for heavy items and orders in bulk, it might take a bit longer depending on the serviceability and the availability of goods.
No, we do not offer returns. Returns are only accepted when Replacing a product.
Yes, we do offer replacement under the following conditions:
  1. Wrong order
  2. Defective or damaged product

The replacement has to be initiated within 7 days of receiving the order. The replacement request will be processed only after we have verified the product which was returned to assess the claims regarding any defect or damage. Please note that we shall not be making replacement when the product is found to be damaged due to fault of the purchaser.
Note: We may ask you to provide us with all necessary proofs, if required, for authenticity and verification of purchase and complaint. All replacement approvals will be as per our sole discretion.
Returns are accepted only if you have started the process of replacement, as per the conditions given above.
Ideal Power Tools and its logistic partners take due care in delivering the product(s) in the best condition, however, in the rare occasion of damaged goods being received or any discrepancies with the products received, you can reach out to us at [email protected] and +91-8080045224 within 7 days of receiving the order, to resolve your issue. For a detailed return and replacement policy, please go through the entire page.
Any order placed through the Website can ONLY be canceled by the Company prior to shipping for reasonable reasons such as unserviceable pin code, etc.

Upon any cancellation of the Order, the refund shall be processed in accordance with these Terms and any such policy of the Company. The amount shall be refunded back to your bank account or to any such medium, which was used for the particular transaction.
Ideal Power Tools can cancel the order for various reasons such as:
  1. Product out-of-stock
  2. Area for delivery not serviceable
  3. Incomplete address
  4. Other reasons based on Ideal Power Tools’ business discretion
If accepted and the order put for replacement is returned successfully and checked, we will initiate the replacement order from our end. You can track your replacement order status using your order page. You will also be updated regularly using different channels like SMS and email.
Replacement of an entire order is not compulsory in this case. You can return one or many items in your order.
Most Ideal products can be easily repaired if there is a reasonable wear and tear due to proper and regular use. You may get in touch with our customer service and we will be able to guide you on how you can avail these services.
There are NO refunds provided for any successful transaction that can be fulfilled. However, refunds may be provided as per the Cancellation and Replacement Policy and will be enforceable as mentioned in the Terms of Service.
We ensure buyer protection and your money is safe. We initiate the refund process as soon as we receive your refund details.
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account that you had made payment from within 7-10 working days.
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account that you had made payment from.
It takes 7-10 working days for the money to be credited to your account.
Do not worry. You can reach out to us with the order and payment details to check the status. If your payment did get through, Ideal Power Tools will confirm the order for you.
Ideal Power Tools offers you a variety of options to choose your payment options, these are:
  1. Credit / Debit card
  2. Net banking
  3. UPI / BHIM
  4. Amex
  5. PayPal
We currently do not store any card information and all transactions happen through authorized and secure payment gateways.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards
We accept payments made using Visa, MasterCard debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Your online transaction on Ideal Website is secure with the highest levels of transaction security currently available on the Internet. Ideal Website uses Paypal, CC Avenue and HDFC Bank as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Ideal Website are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
Ideal Website realizes the importance of a strong fraud detection mechanism. We and our online payments partners constantly monitor transactions for suspicious activity and flag potentially fraudulent transactions for manual verification.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
We regret the inconvenience caused. Please send us a mail at [email protected] with your transaction details and we will look into it immediately.
If your money has not reached us, it will surely be refunded back to your account.
Yes, Ideal Website offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.
No, Ideal Website does not currently offer offline back bank transfer service to make a payment towards your order.